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Terms & Conditions

Web Site Disclaimers/Return Policy

Links to External Sites: Disclaimers of Liability

As a convenience to our users, LEDPro.com offers links to web sites created and maintained by other public and private entities. These links are provided as an information resource only. A link to another website does not mean that LEDPro.com endorses that site. LEDPro.com has no control over linked sites and cannot guarantee or be held responsible for material found on any non LEDPro.com site. The user specifically acknowledges that LEDPro.com is not liable for defamatory, offensive or illegal conduct of other user’s, links or third parties and that the risk of injury from the foregoing rests entirely with the user. This disclaimer of liability also applies to any damages or injury, including but not limited to those caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortious behavior, or negligence or under any other theory or cause of action.

Use of Information on this Site and its Links: Disclaimers of Liability

LEDPro.com and its employees shall not be held liable for any improper or incorrect use of the information described or contained herein and assume no responsibility for anyone’s use of any of that information. In no event shall LEDPro.com or its employees be liable for any direct, indirect, incidental, special, exemplary, or consequential damages (including, but not limited to, procurement of substitute goods or services; loss of use, data, or profits; or business interruption) however caused and on any theory of liability, whether in contract, strict liability, or tort (including negligence or otherwise) arising in any way out of the use of this website or its links, even if advised of the possibility of such damage. The user specifically acknowledges that LEDPro.com is not liable for defamatory, offensive or illegal conduct of other user’s, links or third parties and that the risk of injury from the foregoing rests entirely with the user. This disclaimer of liability also applies to any damages or injury, including but not limited to those caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortious behavior, or negligence or under any other theory or cause of action.

Disclaimer of Warranties and Accuracy of Data

Although the information found on this website by using LEDPro.com’s access systems has been produced and processed from sources believed to be reliable, no warranty express or implied is made or assumed regarding accuracy, adequacy, completeness, legality, reliability or usefulness of any such information, and any and all such warranties are expressly disclaimed. This disclaimer applies to both isolated and aggregate uses of the information. LEDPro.com provides this information on an “as is” basis. All warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, freedom from contamination by computer viruses and non-infringement of proprietary rights are disclaimed. The user specifically acknowledges that LEDPro.com is not liable in any way with respect the user’s use of any such information, and that the risk of injury from any use of any of the information found on this website rests entirely with the user. Changes may from time to time be made to the information referred to on this website; these changes may or may not be incorporated into any new version of the website. If you have obtained information from LEDPro.com from a source other than LEDPro.com be aware that electronic data can be altered subsequent to original distribution. Data can also quickly become out-of-date. It is recommended that careful attention be paid to the contents of any information on this website, and that the originator of the data or information be contacted with any questions regarding correctness of the data and appropriate use. If you find any errors or omissions, we encourage you to report them to LEDPro.com. Send e-mail to our Site Manager using our Contact Us form on LEDPro.com’s web site.

This disclaimer of liability also applies to any damages or injury, including but not limited to those caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortious behavior, or negligence or under any other theory or cause of action.

Disclaimer of Warranties and Accuracy of Data Contained in Web Sites Linked to LEDPro.com’s Web Site

By clicking onto any link on this website, the user specifically acknowledges that LEDPro.com is not liable in any way with respect to the user’s use of any information gained through this website, and that the risk of injury from any use of the information rests entirely with the user. The user specifically acknowledges that LEDPro.com is not liable for defamatory, offensive or illegal conduct of other user's, links or third parties and that the risk of injury from the foregoing rests entirely with the user. This disclaimer of liability also applies to any damages or injury, including but not limited to those caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortious behavior, or negligence or under any other theory or cause of action.

Choice of Law; User to Conform to Law

Construction of the disclaimers above and resolution of disputes related thereto are to be governed by the laws of the State of Florida. The laws of the State of Florida shall apply to all uses of data contained in this website. By use of this website and any data contained therein the user agrees that that use shall conform to all applicable laws and regulations and that the user shall not violate the rights of any third parties.

Linking to LEDPro.com’s Website; No Property Rights Created

Links to LEDPro.com’s website are permissible, if not encouraged. However, we do ask that all links point to LEDPro.com’s home page rather than to any specific page as those links may change. Please send e-mail to the site manager through our contact us page located on LEDPro.com’s web site.

LEDPro.com may add or delete links to external or internal websites at any time. By adding a link to an external or internal website, LEDPro.com is not creating a property right in that link and reserves the right to remove the link to any site at any time and for any reason without notice to the creator or owner of the linked website or to visitors to LEDPro.com’s website.

Solicitation Prohibited

Use of this website and information herein to send faxes and e-mail to LEDPro.com and its employees for solicitation purposes is prohibited.

At LEDPro.com we want you to be fully satisfied with your purchase. If you are not fully satisfied with your LEDPro.com purchase, unless otherwise stated below, LEDPro.com will authorize a refund for item(s) returned. All returns are subject to verification of original sale. LEDPro.com reserves the right to limit or deny any and all returns.

14-Day Hassle-Free Returns

LEDPro.com customers, who are not completely satisfied with their purchase and would like to return a non-assembled-to-order item, unused, in original packaging, may return the product within 14 days of receiving the original shipment.

1.  Return shipping charges are the responsibility of the customer.

2.  Customers who place orders online are responsible for accuracy in product selection  and entering information necessary to complete their order.  

Non-Refundable Items & Restocking Fees

LEDPro.com offers Specification Grade, built-to-order products that are non-returnable or may be returned with a restocking fee. Restocking fees range from 20% - 50% for these types of products. Customers have only 24-hours to cancel such orders for a full refund. While some of these products are non-returnable, some may be returned with a restocking fee that is pre-determined by the manufacturer of the product. To determine the percentage of the restocking fee or whether the product in question may be returned, please check the product page for return details and re-stocking fees.

Returning an Online Purchase by Mail in the United States

LEDPro.com accepts returns with a copy of your original invoice within 14 days of the original purchase date indicated on your invoice.

You must obtain a Return Authorization Number before any item(s) can be returned. You may request a Return Authorization Number by filling out the RMA Request Form and sending an email to orders@ledpro.com . Please remember to attach your RMA request form to your email.

RMA Request Form

1. Follow the instructions emailed to you once you have obtained a Return Authorization Number.

2. Returns cannot be processed without a copy of the original invoice and a Return Authorization Number.

3. Refunds (excluding shipping and handling charges) will be applied to the debit or credit card account used for the original order. Please allow up to two (2) billing cycles for your refund to post to your account.

4. There are no refunds on Made to Order fixtures.

5. Customer is responsible for return shipping and handling costs.

6. Please provide a daytime phone number where we may contact you with any questions.

7. Domestic refunds will be processed within 10-15 business days after inspection.

Defective Items covered under Warranty

At LEDPro.com, we understand that on occasion, despite rigorous testing, there may be a manufacturer product defect resulting in product failure. To determine whether the item in question is covered under a manufacturer warranty, please refer to the product specification sheet. LEDPro.com facilitates the warranty process for the following manufactures: Cree LED Lighting, Philips Lighting, RAB Lighting, Maxlite Lighting, and Energy Bank. Please email info@ledpro.com  to initiate a warranty claim.

Items Damaged In Transit

At LEDPro.com we also understand that a product may be damaged during the transit process. Please be assured that we will do everything we can to bring the issue to a satisfying and timely conclusion- at no expense to you.

For us to offer this level of service, however, we need a little help from you, the customer, in the form of a detailed product inspection immediately upon delivery. For damaged packages arriving via UPS, FedEx, USPS, or DHL, please email our customer service department within 24hrs of receiving the package at: orders@ledpro.com. Then allow LEDPro.com 3-7 business days to file a claim on your behalf and work diligently to resolve the matter. For large damaged products arriving via pallet or private trucking, detailed inspection of the delivery is the responsibility of the customer.

Customers who sign for a delivery and do not notate "damage", assume responsibility if the merchandise is damaged. If the products appear significantly damaged, you must refuse delivery. Please also email our customer service department at: orders@ledpro.com for notice of refusal so we can track and anticipate the return. This helps us expedite the replacement process.

Incorrect Shipments

If you have received an item that does not appear to be the item you have ordered, please email our customer service department at: orders@ledpro.com within 24hrs of receiving the order. Upon confirming that you have received an incorrect shipment, our customer service department will provide you with a return label that you may use to return the incorrect item back to our facility. Upon receipt of the return, we will ship out the correct product, usually within 1-3 days. If you would like to expedite the process, you may place a new replacement order and wait for us to receive the return for your subsequent credit.

Ordering

At LEDPro.com, we strive to provide an easy and secure ordering process for you. We provide a one-page checkout system in which you can fill out all your information efficiently and quickly. It is the customer’s responsibility to ensure the accuracy of your completed order including all information that you submit. We will communicate with you at the phone number and/or email address provided if there are any issues with your order. You will be emailed an order confirmation when you place the order to the email address that you registered with.

Return Instructions

Step (1) Request Return or Exchange

Click Here to Submit Your Request for a Return or Exchange

EMAIL RGM FORM TO: orders@ledpro.com

Step (2) Return Shipment

The customer has 10 days in which to return the product from the date that the RGA number is issued. After 10 days, the Return Authorization will expire and no replacements or refunds will be given.

If your return is not covered under our Free Return shipping, please be sure to choose a shipping service that is accompanied by a tracking number. Shipments lost during the return process that are not accompanied by a tracking number are non-refundable. 

Step (3) Refund

Once the return has been received and verified to have all original contents, packaging and confirmed to be free of damage, or modification, the refund will be issued. Customers will be refunded via the original purchase method. Please allow 3-7 business days for the credit to appear on your end.

Questions about a Return? Please email us at: orders@ledpro.com

If you are experiencing difficulties or would like to discuss your return, please email our customer service department at: orders@ledpro.com . Please include any pertinent contact information in your email so our customer service department can contact you directly to address any questions or concerns.